Jordan Barkett and Jana Thomas were very pleasant to deal with , making our purchase a 5 star experience from sale to the documentation, Thanks to all at Kia Kelowna
Jordan was an excellent sales associate, he was polite, friendly and had a great sense of humor, He helped me upgrade my 2018 forte for a 2021 forte, he was super informative, I would highly recommend Jordan if you go looking for a new car. I did however have some issue when it came to signing the paperwork as the person I was dealing with became very rude and unprofessional when I wanted to make sure all the numbers would work for me, She was very condescending and overly rude. But both Jordan and the insurance company were a pleasure to deal ...
Damian was absolutely the and sweetest salesman I've dealt with. I really enjoyed my car buying experience. I didn't feel pressured at all. He made it relaxing and fun . Great personality. I will recommend this dealership and salesperson to anyone I know.
Out of town buyer and Damian was super helpful in finding the car we wanted.I would buy from him again thank you so much.
Excellent sales staff. Finance assistance great. Floor mant installation done immediately. Wonderful service. Thank you. I look forward to great service for my Kia Sportage.
Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.
Great service. Nice people. Went over service items and costs. Thankful for the shuttle service; the driver is very nice. And cleaned the car. Appreciate that.
As always informative and friendly. Just so expensive. Explained everything and all my options. Loved the car wash and clean. That's always a lovely bonus.
I explained a less than ideal scenario to Mike over the phone, he listened and instantly had an option for me, I came to the dealership right away, he was professional , thoughtful and attentive to my needs, he found me the perfect solution to a problem that three other dealerships were incapable of doing, he stayed late, apologized for the car not being professionally detailed and two weeks later when I called to schedule a detail it was booked right away , his follow ups were second to none and I loved his personnel emailed video message, I feel not only ...
Enjoy visiting. Chatted with Jordan...salesman. Enjoyed cappuccino and watching old movie. Service manager kept me updated on time and progress. Vehicle nice and clean
More and more I find customer service becoming very important to me. At Kia I have always had good service. I love my Sorento and they keep it in top shape.
Trevor was professional and the service took as long as he'd said to expect, and the cost wasn't outrageous. Nice lounge area for customers to relax while waiting. All in all, was a good experience.
Pleasant staff, good service. I’m always confident that things will be done right. And with a professional and timely manner. Added bonus to get a car wash as well.
Prompt service Friendly.Had my issue dealt with immediately.No Waiting Was able to pick up my vehicle the same day Convenient for me.Overall very pleased
clean. lets you wonder around while car being serviced without unduly bothering you but are easily available if you have any questions, and coffee and clean restroom
Eric processed oil change quickly and had car washed. EZRA gave me a ride to place Idesired and picked me up on time. She is very nice and punctual.ll in all a very positive experience.
Very clean, bright and open. Employees are very friendly and helpful.made us feel comfortable while at the store and never felt pressured. Made buying very easy.
Eric is always efficient and personable. My car was done in exactly the time he stated. While I waited, I enjoyed their customer lounge with a nice (complimentary) double espresso.
Noticed the oil needed changing and was lucky to get in the next day. Polite reception and were prepared for my arrival. Quick and thorough service. Dealership was clean and comfortable.
one thing. The customer service rep said he would be glad to show us a couple of controls inside our car wonce the service was completed .Unfortunately when the service was completed he was not available . a lady took our payment and said she did not know how to help and for us to check our manual or drop back in. She was very polite but it did not help me get the answers I needed. I received a call from EJ this morning about our service experience and I explained my situation to her and she said for us ...
This dealership is phenomenal! I started taking my vehicle to Kia because my boyfriend owns one. In the last five years the dealership has gone over and above more times than I can count. The sales staff and the service department have kept my little car running without unnecessary costly repairs. I have always recieved top notch customer service and I trust them completely.
These guys the most helpful caring staff I have ever done, Jill found me the car of my dreams and Jackie the finance manager was able to get me a payment that was below mu budget!
We bought our Kia new from this dealership and have it serviced there even though we live out of the area. In all aspects this is an excellent professional dealership with outstanding service.
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